Summary

Product Manager with 3+ years shipping AI-native products, B2B SaaS, and mobile apps across enterprise and consumer surfaces. Owned E2M, a multi-tenant event platform serving 10,000+ attendees at CII EXCON; defined Voice AI agents handling 500+ customer calls for Hindalco and Gajraj Hyundai; delivered a separate manufacturing app line for Gainwell and Hidromas. Currently exploring Associate Product Manager, Product Manager, AI/SaaS product and Technical PM opportunities where iteration speed and customer obsession compound.

Education

• SRM University Sonepat, Haryana
  Bachelor of Technology in Electronics & Communication Engineering 2015 – 2019
• Kendriya Vidyalaya No. 1, Bathinda Cantt Bathinda, India
  Class XII — Science (Physics, Chemistry, Mathematics) 2015

Experience

• Web Spiders Group Kolkata, India
  Product Lead Jul 2024 – Present
  • Shipped 2 Voice AI agents (Hindalco, Gajraj Hyundai) that automated 500+ inbound customer calls — owned end-to-end agent specs, conversation design, and client go-live handoff.
  • Scaled E2M, a multi-tenant event SaaS, to 4 enterprise clients including CII EXCON (10,000+ attendees) — sole PM owning roadmap, sprint delivery, and stakeholder communication throughout.
  • Delivered 2 B2B manufacturing app lines (Gainwell, Hidromas) from discovery to release — reduced field-data capture steps for plant operators across both products.
  • Led 5+ engineers and designers across 10+ shipped products, maintaining 0 slipped deadlines across 2–3 concurrent releases.
• The Mainstage Productions Remote
  Frontend Engineer | Product Ownership Apr 2023 – Jul 2024
  • Shipped Pocketxtra (Android event app) from Figma to Play Store in under 3 months as sole PM — reached 500+ downloads in V1.
  • Instrumented session and download tracking to measure V1 adoption across 3+ key metrics, running weekly stakeholder reviews that fed directly into a prioritized backlog.
• Crio.Do · Full Stack Engineer (Apprenticeship) Remote · Jan 2022 – May 2023
• Ekosight · Full Stack Developer (Internship) Delhi, India · Oct 2022 – Mar 2023
• Thinkgenix · Lead Embedded Developer Noida, Delhi NCR · Jul 2019 – Dec 2021

Projects

• askDr.ai: Built and shipped solo in 4 days at $0 — RAG-powered health assistant grounded in openFDA drug labels and MedlinePlus guidelines. Designed a pre-RAG emergency safety screen, cited-answer architecture using Groq (Llama 3.3) + Gemini Embeddings + Supabase pgvector, and a 12-test eval suite (retrieval quality, answer grounding, safety compliance, hallucination resistance) that caught and fixed safety gaps before launch. Instrumented Mixpanel funnel; 28.57% landing drop-off drove UX changes. Stack: Next.js, Supabase pgvector, Groq, Gemini Embeddings, Mixpanel.
• Trackfolio: Built and shipped solo — AI job tracker covering 5 pipeline stages (Applied, Interview, Offer, Rejected, Archived), smart follow-up nudges, and AI pattern surfacing to improve job search hit rate.
• PM DocForge: Shipped solo — AI web app generating 6-document PM suites (PRD, Design Doc, Tech Spec, GTM, User Stories, Release Notes) in under 60 seconds. Defined V1 targets: 65% activation rate, 500+ docs/week.
• Cvent Product Teardown: Mapped the end-to-end event-manager journey across 8+ touchpoints, identified 2 critical friction areas (publishing, pricing opacity), and prioritized 3 fixes including a CventIQ AI opportunity scored via a reach, impact, confidence model.
• PolicyPilot — AI-First Health Insurance Marketplace: Diagnosed why AI insurance assistants stall before purchase — dead-end recommendations, fragmented intake, no checkout handoff. Designed a 5-stage continuous flow (Discover, Advise, Decide, Buy, Serve) with an actionable-recommendation contract. Defined metrics: 40%+ recommendation-to-action rate, 60%+ flow completion, 2-3x chat-to-purchase conversion.

Skills

• Product: Product Strategy | Product Documentation | PRD Writing | User Stories | Acceptance Criteria | Requirement Gathering | Backlog Management | Sprint Planning | Root Cause Analysis | Roadmap Prioritization | MVP Scoping | Product Lifecycle Management | North Star Metric | KPI Tracking | OKRs | GTM | Competitive Analysis | Market Research | Customer Discovery | User Research | Jobs To Be Done | Zero-to-One | Experimentation | SaaS | Consumer Tech
• Analytics: Funnel Analysis | Cohort Analysis | Behavioral Analytics | A/B Testing | Churn Prediction | Customer Health Scoring | Proactive Retention | Save Rate | Activation and Retention | Data Analysis | Google Analytics | Mixpanel
• AI: AI Agent Design | Agentic Workflows | Workflow Orchestration | Voice AI | Conversational UX | LLM Prompt Engineering | RAG (Retrieval-Augmented Generation) | Vector Search | Embeddings | pgvector | AI Eval Suite Design | Safety-first AI | Hallucination Resistance | Multimodal AI | Human-in-the-Loop Design | Responsible AI Rollout | Claude AI | Groq | Llama 3.3 | Gemini API | ChatGPT
• Tools: Jira | Notion | ClickUp | Monday CRM | Figma | n8n | Postman | GitHub | VS Code | Vercel | Cursor | Next.js | Supabase | Mixpanel | MongoDB | SQL | React Native | Node.js | Agile | Scrum | Cloud (AWS basics) | Rapid Prototyping

Certifications

• IBM: PM — Foundations & Stakeholder Collaboration (May 2026); PM — Introduction (Apr 2026); Generative AI — Introduction & Applications (Apr 2026) | freeCodeCamp: JavaScript Algorithms & Data Structures (Aug 2022)

Links

Portfolio: tabassumkhanum.vercel.app | LinkedIn: linkedin.com/in/tabassum-khanum